Domain 1: Mobile Devices

Understand RAM, keyboards, batteries, drives, and wireless cards.

• RAM: DDR3, DDR4, DDR5 — installation and troubleshooting.
• Drives: HDD vs SSD (SATA/NVMe), cloning, boot errors.
• Wireless Cards: Types (Mini PCIe, M.2), antenna reattachment, signal issues.

Differentiate LCD types (IPS, TN, VA) and OLED, plus components like webcams, digitizers, and Wi-Fi antennas.

• LCD Types: Color accuracy, viewing angles, and response time.
• Touchscreen/Digitizer: Capacitive vs resistive, calibration, replacement.
• Inverter: For CCFL displays, know the signs of failure.

Learn USB types, Lightning, NFC, Bluetooth, and accessory functions.

• USB-C: Reversible, supports power and video.
• Docking Stations: Expand laptop functionality with ports and power.
• Bluetooth Accessories: Pairing, drivers, range limitations.

Set up mobile networks (Wi-Fi, cellular), enable GPS/Bluetooth, troubleshoot pairing.

• Wi-Fi Setup: SSID, security modes, signal issues.
• Bluetooth: PIN pairing, visibility, range.
• Mobile Data: GSM vs CDMA, PRL updates.

Understand Mobile Device Management (MDM), app deployment, two-factor authentication (2FA), and email setup.

• MDM: Learn about Microsoft Intune for remote wipe, policy enforcement, and device lockdown.
• Email Config: Configure enterprise email using Exchange ActiveSync, IMAP, and secure authentication methods.
• 2FA: Implement two-factor authentication using authenticator apps, backup codes, and SMS-based verification.

Configure and troubleshoot data sync across platforms like iCloud, Microsoft 365, and Google Workspace.

• Account Setup: Ensure calendar, mail, and photos are syncing. Learn more about iCloud account setup, Microsoft Outlook mobile setup, and Google account sync.
• Sync Issues: Offline errors, login/auth problems. Refer to Apple's troubleshooting guide, Microsoft Exchange troubleshooting, or Google Workspace sync issues.
• Data Caps: Watch bandwidth usage during sync. Learn how to manage data usage on iOS, Windows, and Android.